Khanga City Privacy, Cookies, and Terms Policy

Last Edited 31 March 2025

1. Introduction
Khanga City is committed to protecting your personal data and your privacy. This document outlines how we collect, use, and protect information, as well as the terms of service for using our website.

2. What information we collect
We may collect and process the following types of personal data:
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Order history and transaction details
- Preferences and interests
- Website usage data (via cookies and analytics tools)

3. Cookies and similar technologies
We use cookies to understand how you use our site and improve your experience. Cookies help us:
- Remember your preferences and settings
- Measure website performance
- Understand user behaviour through tools like Google Analytics

You can manage your cookie preferences through your browser settings.

4. How we use your data
We use your data to:
- Fulfil orders and provide customer support
- Communicate with you (e.g., order updates, promotional emails)
- Improve our website and services
- Comply with legal obligations

5. How we share information we collect
Except as described in this policy, Khanga City does not divulge any personal information gathered via its services to third parties.

We may share your personal data with third parties in certain circumstances:
- We may disclose your data to any member of our group (subsidiaries or our ultimate holding company)
- In the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets)
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities relating to Khanga City users; to enforce or apply any contract with you; or to protect our rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, marketing assistance, data analysis, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we ensure their security policies and confidentiality arrangements meet our standards. No ownership rights to the data will be transferred to any third party.

Sub-processors we use:

6. How long do we store your data for?
We only store your data for as long as necessary for the purposes outlined in this policy.

Data Retention Policy:

7. Your rights and choices
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time (for marketing, etc.)

To exercise these rights, email us at kcityenquiries@gmail.com or WhatsApp us on 07856049707.

8. How we protect your data
We implement technical and organisational measures to secure your personal data. These include encryption, secure servers, and limited access by authorised personnel only.

9. Changes to this policy
We may update this policy from time to time. The most recent version will always be posted on our website with the date of revision.

10. Contact us
For questions about this policy, or to make a data request, please contact us at:
 Email:  kcityenquiries@gmail.com 
 WhatsApp:  07856 049707